Contact Us JobScout

When to Reach Out to JobScout Support

Look, our platform automates a lot for you—from matching your CV to relevant jobs to scheduling interviews automatically. But sometimes, things don’t go exactly as planned or you just want to clarify how certain features work. That’s when contacting us makes sense.

Whether it’s a glitch in the AI job matching, customization questions, or troubleshooting interview flow issues, we’re here. And honestly, from what users tell us, even just understanding how our AI ranks your job matches can be a reason to get in touch.

Here’s a quick overview of when you might want to contact us:

• Subscription or billing questions
• Automation hiccups on specific job boards
• Setting up or adjusting AI matching parameters
• Interview scheduling or evaluation tool questions
• Technical support for integrations with email or HR systems

How You Can Contact Us

We get that sometimes you need quick answers, and other times you want to give a detailed explanation. That’s why we offer a few contact methods tailored to your needs.

Email Support System

Email is great when your issue needs detail—like sending screenshots or describing a bug with our AI matching. Our team tracks every email through a ticketing system to make sure nothing slips through.

Response time is usually within 24 hours on weekdays. Pro tip: include your account email, describe the exact problem, and attach any screenshots to speed things along.

Live Chat Support

If you want immediate help, our live chat during business hours works well. It’s perfect for quick questions or getting help while using the platform. You’ll find the chat bubble on the bottom right of our site.

Phone Support for Premium Users

For premium subscribers, phone support is available. It’s the fastest way to troubleshoot complex automation setups or interview flow issues with a real person on the line.

Step-by-Step: Contacting Us the Right Way

Email Support

1. Write a clear subject line summarizing your issue (e.g., “LinkedIn automation stops after 5 applications”).
2. Include the email linked to your JobScout account.
3. Explain the problem in detail, including what you expected and what happened.
4. Attach screenshots if you can—they help us see exactly what you see.
5. Send your email to our support address found on the Contact Us page.

Live Chat

1. Go to JobScout’s website and find the chat bubble in the bottom right corner.
2. Click it to open the chat window and enter your account email when asked.
3. Describe your issue clearly and follow the agent’s guidance.
4. Use the chat to troubleshoot as you work through the problem together.

Phone Support (Premium Only)

1. Call the premium support number during business hours (Mon-Fri, 10AM-5PM EST).
2. Have your account email and subscription details ready.
3. Explain your issue clearly and follow along on your computer if needed.
4. Take notes on any fixes or follow-up tasks recommended.

What to Expect After You Contact Us

We want to be upfront about how our support works. You won’t get lost in a black hole of unanswered emails—we promise.

Here’s the general timeline:

• Email: Usually within 24 hours on business days, sometimes faster.
• Live Chat: Immediate during operating hours.
• Phone: Instant connection for premium users.

Our support team knows the platform inside and out. Many of them actively use JobScout, so they understand what you’re dealing with. If your issue needs escalation, it automatically moves up to senior techs, or you can request it yourself.

Common Issues and How to Fix Them Before Contacting Us

Honestly, some problems you might fix faster on your own. Here are a few quick checks:

If these don’t solve it, then go ahead and contact us with as much info as possible.

What Info Helps Us Help You

From our experience, the faster we get your problem solved, the more details you provide upfront. Here’s what’s most useful to include when you contact us:

• Your account email address
• Subscription type (Basic, Premium, etc.)
• A clear description of what you were trying to do
• Exact error messages or unexpected results
• Which job boards or email providers are involved
• Your browser and version

And don’t forget screenshots if you can. They’re a huge help when troubleshooting UI or automation quirks.

Billing, Security, and Data Privacy Questions

Billing issues, payment problems, or security concerns? We treat these seriously and usually handle them through email support to keep an audit trail.

Here’s how we prioritize these requests:

If you ever suspect unauthorized access or data concerns, contact us right away so we can take quick action.

Extra Resources Before You Contact Us

Before you hit “Contact us,” consider checking our help center. It’s packed with setup instructions, troubleshooting tips, and videos that address most common questions.

Also, our user community forum is a great place to see how others use JobScout and solve issues together. Sometimes the answer you need is just a post away.

And of course, if you have feedback or want to suggest new features, don’t hesitate to send us an email with “Feature Request” in the subject. We really do read what users tell us, and it shapes our updates.

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